Even though the web hosting service provided by the different companies is roughly identical, each provider has a customized platform with its own modifications and different ways to execute given tasks. In cases like this, an info-crammed knowledge base will be rather helpful both for persons with little or no prior experience and for technically advanced users who will eventually find out how certain procedures are completed, but will waste some time in the process. The aim of such a knowledge base is to help make the service fast and simple to use, sparing users a lot of time and energy. The consequence is more pleased clients, since they can swiftly find the info they desire, and a lot less work for the customer support staff members, because typically the vast majority of the questions and issues that customers have got are already outlined in the knowledge base. Provided that the articles themselves are properly written and cover more topics, you will be able to get to know more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages feature a detailed knowledge base where you can find information about all the challenges that you could possibly come across and their resolutions. You can find out how to create and administer a mailing list, how to use an .htaccess file, or how to continue if the settings of your mail client are correct, but you aren’t able to send emails, for example. We’ve tried our absolute best to be as exhaustive as possible and to cover all possible options in order to save you time and energy and to give you different solutions for each single issue. The knowledge base includes informational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in each section of the Control Panel, whereas if you would like to browse the entire article collection, you can visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled a comprehensive knowledge base for all our current and potential clients, so in case you order a semi-dedicated server plan from us, you’ll be able to find any information that you need at any moment. We’ve got a vast number of informational help articles, which will help you understand better what is going on in your account – "What’s PHP?" and "What are file permissions?" are only two instances. Our exhaustive tutorials will help you accomplish anything you need – extract the contents of an archive, import a MySQL database, forward a domain name, etc. Plus, we’ve also got troubleshooting guidelines, which will enable you to find out what causes a given problem and the potential solutions for it. In case you can’t send email messages or your domain returns an HTTP 500 error message, for example, you can consult our knowledge base and rectify the issue momentarily. The articles can be accessed through any Control Panel section, as well as through the all-encompassing Help section.