A ticketing system is the most popular correspondence channel that web hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to resolve an issue that requires some time to investigate or that needs to be forwarded to an administrator. Thus, all responses provided by either party will be stored in the very same location in case someone else wants to work on the given problem and the information in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you’ll need to sign in and out of at least 2 accounts in order to carry out a certain procedure or to touch base with the company’s client care staff. If you wish to manage several domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. Additionally, it could take a considerable span of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you’ll be able to access it at any given moment with just a couple of clicks, without ever leaving your account. The ticketing system includes a quick-search field, so you can track down any support ticket that you’ve already submitted, if necessary. You can also see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to handle a particular problem before you actually submit a ticket. The response time is maximum sixty minutes, which goes to say that you can receive quick assistance at any particular moment and if our client support team recommends that you do something within your account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything from a single location, which is why we have integrated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will allow you to manage the correspondence with our tech support staff together with your hard disk drive space, which means that you will not need to memorize additional sign-on credentials for a separate interface. You’ll be able to send a new ticket or to check the status of an old one with less than a few mouse clicks whilst you are browsing the content within your semi-dedicated account. You can also search through older tickets using an intelligent search box or have a look at relevant help articles, which offer solutions to common obstacles. The integrated ticketing system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there will always be someone to help you.