The access to the customer and technical support that a cloud hosting company offers will tell you a lot about the services which they offer too. In the event that you are allowed to use just emails or tickets, you have almost certainly found a reseller not the website hosting provider. When this is the case, you'll have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for extra assistance. When the provider offers several options for communication with short response time that are available at any time, they are most likely the top provider, not only a reseller. Therefore you will reap the benefits of well-timed assistance and top-notch support because they'll have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally better to get in touch with your web hosting company directly by using your preferred method of communication.

24/7 Customer Support in VPS Web Hosting

Each virtual private server package that we offer comes with 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us at any time, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with several local numbers internationally, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters since it will be much easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is one hour, but it rarely takes that long to get assistance. When you acquire the Managed Services upgrade that we offer, our admins can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server packages that we provide feature 24/7 support via various methods of communication and with a one-hour max reply time guarantee. If you want to find out more about the packages or you have some general or billing questions, you can call one of the local numbers we have around the world or you may use our live chat service and consult with a live representative. For entirely technical matters that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email message, since all of these channels are more appropriate to keep track of a given matter. The reply time for them rarely exceeds 30 minutes, so you can forget all about having to wait for a whole day so as to get help. The support service is available for all server-related matters, and the pre-installed software. When you want help with third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all packages.

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