A live chat is one of the several methods of communication supplied by some hosting companies as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something in comparison to a call with a representative. Furthermore, when the trouble that you have requires some time to be reviewed and resolved, you can do something different meanwhile rather than just waiting, like you would have to do if you call. Also, you can employ a live chat support service free of cost provided that you have web accessibility even when your web hosting provider is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, our company provides live chat support too. You can get in touch with us every day, which includes holidays and weekends, and we can give you more information about the cloud hosting that we supply in case you are not a customer yet, or about general and billing questions in case you already have an account. Though for entirely technical matters you'll have to open a ticket to the technical support team, since such matters will need additional time to be dealt with, you may still get in touch with us on our live chat for some tech details. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you a long time. Even when our telephone lines are already off for the day, you can speak with a live person.

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