A live chat is one of the several methods of communication supplied by some hosting companies as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something in comparison to a call with a representative. Furthermore, when the trouble that you have requires some time to be reviewed and resolved, you can do something different meanwhile rather than just waiting, like you would have to do if you call. Also, you can employ a live chat support service free of cost provided that you have web accessibility even when your web hosting provider is situated in another country and they don't have a local phone number you can call.