One-Hour Response Guarantee

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If you’ve got a site, a problem might always surface and it doesn’t necessarily have to be connected to the web hosting service. For example, something could go wrong when you update a web-based app or some vital content might be edited or deleted mistakenly. Irrespective of what the nature of the problem is, you will have to get in touch with the help desk staff and ask them to recover a backup or to assist you in solving the problem that you’re having. How promptly they will do that will determine how much time your sites will be offline. For particular sites like community web portals or e-stores, a protracted unavailability too often equals lost users and cash. Thus, it’s of principal importance that you use the services of a web hosting company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even one whole day, to receive a response to a helpdesk ticket or an e-mail. Regardless of when you contact us, we will get back to you within no more than 60 minutes with any technical or sales questions you may have. In reality, our real reaction time almost never surpasses twenty to thirty minutes. Since we are at your service 24-7-365, you will always get assistance in a well-timed manner and we understand precisely how important that is in the electronic era. Shortly after you contact us, we will answer your questions. In case you face any technical difficulty, we’ll tackle it on your behalf, or we will give you all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a client support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you’ll have a reply within maximum sixty minutes. You can get in touch with us at all times with regards to general, technical or billing issues and considering the fact that we’re working night and day, you’ll invariably obtain assistance without delay. Based on the particular issue or question, we’ll give you more info, solve the obstacle if it has been caused by something within our reach or advise you on how to proceed if you have to change a given setting for a software app that we do not have access to. You can forget about waiting around for a whole day for each single reply. In fact, in the majority of cases we answer emails and tickets within twenty to twenty five minutes max.