One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even one whole day, to receive a response to a helpdesk ticket or an e-mail. Regardless of when you contact us, we will get back to you within no more than 60 minutes with any technical or sales questions you may have. In reality, our real reaction time almost never surpasses twenty to thirty minutes. Since we are at your service 24-7-365, you will always get assistance in a well-timed manner and we understand precisely how important that is in the electronic era. Shortly after you contact us, we will answer your questions. In case you face any technical difficulty, we’ll tackle it on your behalf, or we will give you all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a client support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server, you’ll have a reply within maximum sixty minutes. You can get in touch with us at all times with regards to general, technical or billing issues and considering the fact that we’re working night and day, you’ll invariably obtain assistance without delay. Based on the particular issue or question, we’ll give you more info, solve the obstacle if it has been caused by something within our reach or advise you on how to proceed if you have to change a given setting for a software app that we do not have access to. You can forget about waiting around for a whole day for each single reply. In fact, in the majority of cases we answer emails and tickets within twenty to twenty five minutes max.