If you’ve got a site, a problem might always surface and it doesn’t necessarily have to be connected to the web hosting service. For example, something could go wrong when you update a web-based app or some vital content might be edited or deleted mistakenly. Irrespective of what the nature of the problem is, you will have to get in touch with the help desk staff and ask them to recover a backup or to assist you in solving the problem that you’re having. How promptly they will do that will determine how much time your sites will be offline. For particular sites like community web portals or e-stores, a protracted unavailability too often equals lost users and cash. Thus, it’s of principal importance that you use the services of a web hosting company that provides not only a good help desk service, but also a quick one.