Phone Support in Cloud Hosting
We believe that the option to talk with a live agent is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you can reach us over the phone for 14 hours every day. If you consider obtaining one of our cloud hosting, for example, you'll be able to call us and learn more about our services before you order to ensure that we cover all the system requirements for your sites. Following your purchase, you'll be able to get in touch with us about any sales and / or billing difficulties you may have, or receive any general or basic technical information you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you need additional information regarding the semi-dedicated hosting that we supply, you can call any of the three support phone lines we have across the globe - in the United States of America, the UK and Australia. In this way, you can check ahead of time whether our services will be suitable for your web sites. In case you're already our client and you own a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any type of billing or basic queries. For strictly technical issues you are able to take advantage of our ticketing system so as to contact our tech support since someissues simply require longer time to be solved, still we will help you on the phone with a number of minor tech problems as well, saving you efforts and time.