You will find a lot of cloud hosting companies on the market today, but many of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll get via this particular method of communication may vary based on the supplier - a few of them provide experienced phone support, various others offer common and customer support only as some matters are more time-consuming and it would be easier to be resolved with a ticket, especially if the issue needs to be escalated. Nonetheless, it is good to find that you can reach your web hosting supplier since there're various small problems that can be resolved effectively and timely with a call, not mentioning that you can get more information about the services before you become a customer.
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