Phone Support

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You will find a lot of cloud hosting companies on the market today, but many of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll get via this particular method of communication may vary based on the supplier - a few of them provide experienced phone support, various others offer common and customer support only as some matters are more time-consuming and it would be easier to be resolved with a ticket, especially if the issue needs to be escalated. Nonetheless, it is good to find that you can reach your web hosting supplier since there're various small problems that can be resolved effectively and timely with a call, not mentioning that you can get more information about the services before you become a customer.

Phone Support in Cloud Hosting

We believe that the option to talk with a live agent is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you can reach us over the phone for 14 hours every day. If you consider obtaining one of our cloud hosting, for example, you'll be able to call us and learn more about our services before you order to ensure that we cover all the system requirements for your sites. Following your purchase, you'll be able to get in touch with us about any sales and / or billing difficulties you may have, or receive any general or basic technical information you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

Every time you need additional information regarding the semi-dedicated hosting that we supply, you can call any of the three support phone lines we have across the globe - in the United States of America, the UK and Australia. In this way, you can check ahead of time whether our services will be suitable for your web sites. In case you're already our client and you own a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any type of billing or basic queries. For strictly technical issues you are able to take advantage of our ticketing system so as to contact our tech support since someissues simply require longer time to be solved, still we will help you on the phone with a number of minor tech problems as well, saving you efforts and time.