Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in no more than one hour after the trouble ticket or e–mail was submitted. If your issue calls for additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge, in a timely manner and will leave a note to let you know that more time will be needed for finding the optimal solution. If you take advantage of our Optional Managed Services package, any of the server management tasks included there will be completed whenever you wish.
A Top–Notch Client Care Service
We’ll be available to you 24x7 to answer any enquiries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require assistance with server management procedures, you can take a glance at our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
A User–Friendly Help Section
We have equipped the Web Site Control Panel with a detailed knowledgebase, which includes in–depth explanations of all its features and functionalities. Besides, we have prepared in–depth video tutorials that will further show you how to perform a specific operation or resolve a regularly experienced problem. The how–to articles and the video tutorials are easily accessible from each Web Site Control Panel section via the Videos and Help buttons in the upper right corner.