Help and Support Channels
A 1–hour Ticket Answer Guarantee
Each ticket that you post to the technical assist Dept will be replied to within less than 60 minutes. The standard problems shall be answered right away. Yet, if the assistance inquiry you have sent us requires aid from an experienced technician, we will forward the ticket to him and will notify you about the postponement.
Professional Technical Help Service
Our client assist staff is going to be on shift for you round–the–clock to to reply to all service request tickets that you send to us. We offer technical help and support for all the software applications that are pre–configured on your hosting server. These include our in–house created Web Site Control Panel, the chosen OS and the server administration panel (depending on the VPS type).
An Educational Help Zone
A descriptive and consistently updated collection of articles is built into our custom–built Web Site Control Panel. It includes quick tips about how to conduct all of the regular site managing duties. The Help section offers you detailed how–to content articles and step by step video training. You can gain access to the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.